In Bangladesh, the number of BPO companies in Bangladesh is increasing at a rapid pace, as they compete with global entities. In the past five years, the BPO services industry has experienced an annual growth rate of over 40%, making it one of the fastest-growing sectors in Bangladesh. This growth is expected to persist in the years ahead.
Business Process Outsourcing in Bangladesh generated more than $700 million in revenue in 2022, according to the Bangladesh Association of Contact Center & Outsourcing (BACCO).
In the current global business environment, this industry is experiencing substantial and consistent growth, employing more than 100,000 individuals. This figure is anticipated to increase substantially in the years ahead as the business sector expands.
Call center outsourcing companies dominate the Bangladeshi BPO industry, contributing more than 60% of its revenue.It is crucial to possess some foresight when seeking an outsourced service provider, as Bangladesh has emerged as a hub for BPO firms.
What is BPO?
BPO stands for Business Process Outsourcing. It involves contracting specific business tasks, such as customer service, accounting, data entry, or IT services, to a third-party service provider. BPO can be categorized into two types:
- Front-office BPO: This includes customer-related services such as marketing, sales, and customer support.
- Back-office BPO: This includes internal business functions such as human resources, accounting, and other administrative tasks.
The primary advantages of BPO include cost savings, increased efficiency, and the ability to focus on core business activities. However, challenges can include issues with quality control, communication, and data security.
In this article, we will offer our industry insights and emphasize the Top 10 BPO Companies that are expanding rapidly in Bangladesh.
1. RECOM
Founded in 2015, RECOM has quickly established itself as a leading BPO company in Bangladesh providing the best quality services to Giant companies like Grameenphone, Wipro, Linde ,SGS & many other MNC & Local . With a focus on delivering high-quality back-office services like Expatriate service management, accounting services, Payroll & Hr services and IT solutions.RECOM has built a reputation for reliability and excellence. Their team of skilled professionals works around the clock to provide services that meet international standards, making them a top choice for businesses looking to outsource. [1]
2. QUANTANITE
Founded in 2013 by Mikko Tamminen, Quantanite started as a small operation with just four employees. Today, it’s a global powerhouse with over 1,000 professionals in offices in London, Stockholm, Helsinki, and Dhaka. Quantanite’s expertise spans content moderation, transcription, online data collection, and call center auditing, making it a versatile partner for large enterprises and fast-growing companies in Europe.[2]
3.GENEX INFOSYS LTD.
Genex Infosys, a part of IPE Group UK, is another leading player in Bangladesh’s BPO scene. With a multinational team, Genex caters to clients in telecom, banking, government, and retail. Their services include inbound and outbound customer service, digital services, and back-office management, making them a comprehensive solution for many business needs.
4. ASL BPO
ASL BPO, founded by Zayed Ahmed, is a dynamic startup offering 24/7 backend office support to clients in the USA, Spain, Hungary, and Australia. Their services range from virtual assistance and customer care to call center operations and data entry. ASL BPO has also made significant strides in digital marketing, providing SEO, SEM, and SMM services to small and medium-sized enterprises.
5. SERVICE ENGINE BPO
As one of the pioneering BPO companies in Bangladesh, Service Engine BPO (SEBPO) has a strong legacy. Supported by one of the largest conglomerates in Bangladesh, SEBPO’s 500 employees deliver services to major US companies like AOL, AdTheorent, and ScrollMotion. Their areas of expertise include digital advertising operations, application development, and quality assurance. [3]
6. DIGICON TECHNOLOGIES LTD.
Digicon Technologies is a prominent call center service provider in Bangladesh. They offer outbound and inbound customer service to industries like commercial vehicles, banking, pharmaceuticals, and multinational beverage and electronics companies. With an annual revenue of about $350,000 USD, Digicon is a key player in the BPO sector.
7. FIFOTECH
Established in 2004 by Towhid Hossain, FifoTech is one of the oldest contact centers in Bangladesh. Their services extend beyond call center operations to include finance accounting outsourcing, DLP solutions, and human resource management. FifoTech’s long-standing presence and diverse offerings make it a reliable partner for many businesses.
8.SKYTECH SOLUTIONS LLC
Skytech Solutions LLC, founded by Musnad E. Ahmed, is another veteran in the BPO industry. Specializing in inbound and outbound calling and customer care support, Skytech has grown to over 350 employees. Their ongoing expansion highlights their commitment to delivering quality service to their clients.
9. SYNERGY SOLUTIONS
Co-founded by Arman Kabir and Arefin Abir in 2012, Synergy Solutions is a top BPO provider in Bangladesh. While primarily a call center, Synergy Solutions also offers virtual assistance, chat support, SEO, and social media marketing services. With over 100 employees, they serve clients in the USA, Europe, and Australia.
10. SYNTECH SOLUTIONS LTD
Syntech Solutions LTD is an ISO-certified company that excels in software and mobile application development, as well as web design and development. Their certification and expertise ensure high-quality services for their clients, making them a standout choice in the BPO landscape.
In conclusion, Bangladesh’s BPO industry is booming, offering a range of services that rival those of more established markets. Whether you need customer service, digital marketing, or backend support, these top 10 BPO companies are well-equipped to meet your business needs with exceptional quality and competitive pricing.
FAQS:
What services do these BPO companies offer?
They offer Expatriate ,Payroll ,customer support, IT support, data entry, HR management, financial services, software development, back-office support, digital marketing, content management, and telemarketing.
Why is Bangladesh attractive for BPO services?
Bangladesh offers cost-effective solutions, a skilled workforce, improving ICT infrastructure, government support, and a strategic location.
How do these BPO companies ensure data security?
They use robust cybersecurity systems, regular security audits, employee training, encrypted communication, and NDAs.
How can businesses choose the right BPO company in Bangladesh?
- Define your needs
- Research reputation and reviews
- Compare costs
- Check technical capabilities
- Evaluate communication
- Request references
References:
[1]Uz Zaman, M. A. (2022). The efficiency of the digitalized accounting and payroll services of ReCom Consulting Ltd.http://hdl.handle.net/10361/18131
[2].Tanvi, S. H. (2023). An analysis of the HR management system in BPO company in Bangladesh focusing on Quantanite BD.https://dspace.bracu.ac.bd/xmlui/handle/10361/22930
[3] Bipul, B. H. (2021). Prospects of outsourcing business in Bangladesh; experience of ServicEngine Limited.https://dspace.bracu.ac.bd/xmlui/handle/10361/15226
